www.sye.com Fast. Easy. Secure. 24 hours a day 7 days a week.
24 hours a day 7 days a week.
Monday - Friday 9:00am - 6:00pm ET
Our office and warehouse are in Cranford, New Jersey.
If you are not completely satisfied with your order, you can return or exchange it within SEVEN DAYS of the merchandise receipt. To request a return or exchange, please check EXCHANGES and REFUNDS below.
Sun Yorkos gladly accept the following payment methods:
Debit Card/Credit Cards (Visa/Master Card/American Express/Discover Card), Paypal (for international orders)
We will pre-authorize your payment for your orders upon you placed your order with us and will process the credit card charge once we shipped the order.
For Special custom order, you might need to put a deposit upfront for non-stock items, Please Call us: 908-325-6447 for more details.
If an order was fulfilled incorrectly, please report it to us within 48 hours of receipt. Otherwise, we will assume that there is no problem with the order. Examples of incorrectly fulfilled orders may include wrong merchandise, incorrect quantity received, or defective merchandise.
Please call or email us to change or cancel your order placed.
Tel: 908-325-6447 Monday - Friday 9 AM-6 PM
We will try our best to make changes or cancel for you before we process your shipment.
EXCHANGES and REFUNDS
For any returns, please call 908-325-6447 or E-mail: email@example.com for RMA# (Return Merchandise Authorization number) and instructions.
Returns (except special order or bargain sale) allowed within 7 days of receipt of merchandise. Items must be in NEW condition with all tags attached—no refunds on shipping fees and HAT BOXES.
No returns will be accepted without RMA#.
Any "unauthorized returns" will be returned to customers at their expense or discarded.
Any damaged authorized returns as follows are subject to up to 100% of value deduction from refund depend on damage and condition of merchandise.
- Crushed/ bent/ twisted shape of the hat
- Stain/ dirty on the sweatband or hat
- Odor on the hat
RETURN SHIPPING COST
The customer will be responsible for all the return/exchange shipping costs unless it’s our mistake.
ABUSE OF THE RETURN POLICY
Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 7 business days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
RMA form must be filled out completely and placed on the outside of the shipping box. Send to:
SUN YORKOS ENTERPRISE (USA), INC.
450 North Avenue East
Cranford, NJ 07016
RETURN SHIPPING REIMBURSEMENT & SHIPPING LABEL
For an incorrectly fulfilled order, we will reimburse the return shipping cost or issue a return label (domestic only). To receive a prepaid return shipping label, you will need to provide us with photos clearly showing the wrong, defective, or damaged item received. Please email us by replying to the order confirmation email.
OUR ORDER PROCESSING POLICY
Most items can be shipped immediately, but some items may require up to 2 weeks. Allow 7-10 business days for standard delivery.
PLEASE indicate a date needed in our Comments box on order checkout if it is "time-sensitive" for an event. Please allow more time for custom orders and requests or during heavy traffic periods such as Easter, Mothers Day, Kentucky Derby, and Christmas.
Items ordered together may be shipped separately to get as much merchandise to you as quickly as possible.
If express delivery was selected and merchandise is in stock, you should receive your order within 3-5 business days. On all online orders, an email confirmation with a tracking number will be sent to you once your order has been shipped. Express freight charge will be based on carrier¡¦s published rate. (UPS, FedEx, USPS Express)
ALASKA, HAWAII, US VIRGIN ISLANDS, AND P.O. BOXES
Your order will be shipped via USPS, Priority Mail, or Express Mail Service.
INTERNATIONAL ORDER SERVICE
We can ship most items to selected countries, and we only accept Paypal payments with matched shipping addresses for all international orders. Shipping and handling charges are indicated on the order form. Duties and taxes are the responsibility of the customer. Email us firstname.lastname@example.org or call us anytime if you have any questions.
MAIL PREFERENCE SERVICE
We want our catalog to be welcome in your home. If you are receiving duplicate catalogs, or if we are using an incorrect address, please bring it to our attention. If you do not wish to receive these mailings, or if you no longer wish to receive our catalogs, please call 800-779-5508 or email us email@example.com or send a note with your catalog mailing label to:
Tel: 908-325-6447 Fax: 908-325-6450 / Email: firstname.lastname@example.org
Send us Google Review at:
|3 Day Select||2nd Day||Next Day|
|$1.00||$25.00||$9.80||Base on UPS published rate|
HAWAII & ALASKA
|WORLDWIDE EXPEDITED SERVICE|
CANADA / MEXICO SHIPMENT- EXPEDITED SERVICE
INTERNATIONAL SHIPMENT - WORLDWIDE EXPEDITED SERVICE
|WORLDWIDE EXPEDITED SERVICE|